🛡️ Privacy Policy
1. Introduction
This Privacy Policy explains how Santirekha ("we," "us," or "our"), the operator of the Santirekha mobile application and website (the “Service”), collects, uses, and shares information about you.
By accessing or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
We collect information that identifies, relates to, describes, references, or could reasonably be linked to a particular user or device ("Personal Data").
A. Information You Provide Directly
- Identity & Contact Data: Name, email address, phone number, and account password.
- Profile Data: Purchase history, saved items, dietary preferences (if provided), feedback, and ratings.
- Communications: Content of messages you send to us, including customer support communications.
B. Location Data (Crucial for Our Service)
Location data is a core part of our service and is collected only with your explicit consent.
| Data Type | Collection Method | Purpose | Sharing |
|---|---|---|---|
| Precise Location | Via device permissions (foreground only) | To find nearby grocery shops and enable accurate delivery | Shared with the selected Grocery Shop and Delivery Partner |
| Approximate Location | Collected automatically | Region-specific content, offers, analytics | Used internally or in anonymized form |
Important: You can withdraw location consent at any time via your device settings. Disabling location services will prevent you from using core features such as finding nearby shops and placing delivery orders.
3. How We Use Your Information
- To process orders, payments, and grocery deliveries
- To provide location-based services and delivery estimates
- To communicate order updates, receipts, and support responses
- To personalize recommendations and improve app functionality
- To prevent fraud and ensure platform security
- To send marketing communications with your explicit consent
We do not sell your Personal Data to third parties for their independent marketing or advertising purposes.
4. Your Data Protection Rights
Depending on your location, you may have the right to:
- Access your Personal Data
- Request correction of inaccurate data
- Request deletion of your Personal Data
- Object to processing for direct marketing
- Withdraw consent for location services
To exercise these rights, please contact us using the details below.
5. Data Security and Retention
We implement appropriate technical and organizational measures to protect your Personal Data. However, no method of transmission or storage is completely secure.
We retain your Personal Data only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.
6. Children’s Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect Personal Data from children under 16. If such data is identified, it will be deleted promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
SantirekhaEmail: dasrajeshsbilife@gmail.com
Phone: 6033062996
Address: Kalanny Kalanny, Dhaleswar, Agartala, Tripura 799004